Terms & Conditions

QUOTATIONS

• Written quotations are provided on request

ORDER ACCEPTANCE
• All orders are subject to acceptance by CPF Secretarial Service
• A written estimate or quotation will be provided. Signed acceptance of such is required before any work is undertaken
• We reserve the right to amend our original quotation at any time should additional work be requested by the client.
• CPF Secretarial Service may in its absolute discretion refuse to accept any order, or provide that acceptance be subject to such conditions as CPF Secretarial Service may impose.

RATES AND CHARGES
• The hourly rate will be billed in increments of 5 minutes,
• There is no minimum charge
• All telephone, fax, postage, CD's floppy disks etc.. will be charged separately at cost price. The total sum of charges will be required on completion of assignment
• All rush jobs carried out will be subject to an extra charge of 20%

INVOICES
• CPF Secretarial Service shall issue an invoice in accordance with the agreed quotation supplied prior to commencement of the work or supply of service.
• Invoices are on a pro forma basis for once off clients.
• A time sheet will be provided with every invoice listing the time spend on assignments.
• Invoices are included with the completed work or sent electronically by email
• If for any reason work must be suspended or delayed through any default of the client, CPF Secretarial Service is entitled to immediate payment for work carried out and the expenses incurred.

RETAINER PACKAGES
• For retainer packages, payments for each month are made in advance. Invoices will be issued on 1st of each calendar month for immediate payment.
• Any unused hours cannot be credited to the following month
• Clients wishing to cancel a retainer package must give a minimum of 1 month notice.

PAYMENT FOR SERVICES
• For new clients, CPF Secretarial Service reserves the right to request the full estimated amount before the project commences
• Payment must be received in Euro and can be made by cheque drawn on a Irish Bank Account payable to CPF Secretarial Service. Payments can also be made by bank transfer with the client being responsible for any bank charges incurred. Credit Card Payments will not be accepted. All invoice will be submitted in Euro.
• In the event that any amount remain unpaid after the period of time specified on the invoice, CPF Secretarial Service reserve the right (in addition to its right to claim for payment) to discontinue, withhold or suspend products or services to the customer and /or its customers to whom such unpaid amounts relate.
• We reserve the right to charge interest on overdue amounts at the rate of 3% per month on the outstanding balance from the date the invoice until the date of payment.
• All bank charges to CPF Secretarial Services resulting from cheques returned unpaid will be borne by the client.
• All prices quoted are subject to VAT at the applicable rate at the date of supply
CPF SECRETARIAL SERVICE VAT REG NO: IE7193654R

REFUNDS
• No refunds shall be applicable once work has commenced, unless CPF Secretarial Service does not complete the contract or CPF Secretarial Service uses its discretion to refund if the Customer gives notice that they no longer wish to continue with the service.

USE OF SERVICE
• CPF Secretarial Service services may only be used for lawful purposes.
• CPF Secretarial Service is not responsible for the end use by the customer of any document produced. Clients are solely responsible for its appropriate and lawful use,
• CPF Secretarial Service is not responsible for the content of the work supplied to us. We reserve the right to refuse anything considered as being illegal or immoral.
• The Customer accepts that CPF Secretarial Service does not accept any liability to the Customer and/or its customers from any loss or damage however caused (even if CPF Secretarial Service had been advised of a possibility of such damage arising) resulting from transcriptions provided by or to the Customer and/or its customers using CPF Secretarial Service products or services. Furthermore, CPF Secretarial Service does not accept any liability for errors or incorrect transcription and the Customer agrees that it is the Customers' responsibility to check transcription work carefully and ensure that no such errors exist.

SUPPLY OF SERVICE
• CPF Secretarial Service liability to Customer arising from defective products or services is limited (say in respect of death or personal injury) to the amount payable by Customer to CPF Secretarial Service under this Customer Agreement.
• CPF Secretarial Service will always endeavour to supply full service but does not accept liability for CPF Secretarial Service' failure to supply services caused by any external influences including acts of God, fire, governmental acts, breaks in continuity of electricity supply or telecom link, accident or any other cause beyond CPF Secretarial Service' control.
• CPF Secretarial Service endeavours to avoid any system failure we cannot be held responsible for any loss whatsoever due to computer, broadband, power or telephone failure.
• CPF Secretarial Service does not accept liability to Customer for direct or consequential economic loss (including loss of profit or business).

CONFIDENTIALITY
• CPF Secretarial Service acknowledges that by reason of its relationship with the Customer, it may have access to certain information and materials relating to the Customer's business, products, services, customers and marketing strategies that is confidential and of substantial value to the Customer, which value would be impaired if such information were disclosed to third parties.
• CPF Secretarial Service undertakes not to use in any way for its own account nor for the account of any third party, nor disclose to any third party such information or materials revealed to it by the Customer. No information provided by way of transcription will be stored on computers and any transcribed work and sound files shall be deleted upon instruction in writing from the Customer.
• CPF Secretarial Service believes that security and confidentiality is of paramount importance. We will be happy to sign confidentiality agreement, if so required by the client.

SECURITY
• All incoming e-mails & attachments, files and disks are scanned for viruses. Any 'suspect' documents or emails - from an unrecognised sender, with no subject heading or containing no message - will remain unopened and deleted.
• CPF Secretarial Service scans all outgoing emails & attachments for viruses but does not accept any responsibilities for any viruses transmitted.
• Our computer system is firewall, virus and password protected. We encourage all clients to use a secure method of transport any documents to CPF Secretarial Service. For example, courier and recorded delivery methods.

PROOF READING & ERRORS
• Final proof reading is the responsibility of the client. All errors returned within 48 hours will be corrected free of charge.
 
LOSS / DAMAGE OF CLIENT PROPERTY
• CPF Secretarial Service cannot be held responsible for any loss, damage, theft etc... of any data, materials, projects, equipment or any items relating to the assignment during delivery to or from CPF Secretarial Service premises

TRANSFERRAL OF RIGHTS & OBLIGATIONS
• Customer's rights and obligations under this Customer Agreement may not be enjoyed by a third party or transferred or assigned directly or indirectly without the prior written consent of CPF Secretarial Service
• If Customer sells any of CPF Secretarial Service' products or services to a third party it shall do so on terms which are not inconsistent with this Customer Agreement; and such Customer shall maintain adequate insurance as would normally be covered by a person carrying on in the same type of business as the Customer.

DATA PROTECTION ACT
• CPF Secretarial Service reserves the right to hold information relevant to Customer in accordance with the Data Protection Act 1998.
• This information may be stored in a computerised database and/or in paper format, which will be treated in the strictest of confidence and will only be used internally by CPF Secretarial Service unless otherwise stated.
• Back-up copies of client files will only be kept for a period of six-months after that time they will be deleted.

DISPUTES
• The parties shall attempt to resolve all disputes arising out of this agreement in a spirit of co-operation without formal proceedings.
• Any dispute which can not be resolved (other than the collection of monies due on unpaid invoices) shall be subject to the arbitration of a single arbitrator appointed by agreement between the parties.

TERMINATION OF CUSTOMERS CONTRACT
• CPF Secretarial Service is entitled to terminate this Customer Agreement on giving notice to such effect if the Customer breeches any of its terms or conditions. In this circumstance, the Customer will forfeit the return of any advance payments and CPF Secretarial Service' products and services will be wholly withdrawn.
• The Customer may also terminate this Customer Agreement on giving at least thirty (30) days written notice prior to renewal.

WAIVER
• No failure or delay by either party in exercising any of its rights under this Customer Agreement shall be deemed to be a waiver of that right, and no waiver by either party of a breach of any provision of this Customer Agreement shall be deemed to be a waiver of any subsequent breech of the same.

GUARANTEE OF ITEMS SENT
• We cannot guarantee or insure any tapes or CDs sent to us. The tapes or CDs remain the Customer's responsibility and we cannot accept liability for any loss or damage, no matter how caused whilst the tapes or CDs are in our possession, in transit, or whilst you are transporting them to us. We strongly recommend that you keep a copy.